The Power of Follow-Up Care: Why Outreach Matters

Following up with individuals after discharge is more than just a courtesy—it’s a vital step in supporting their recovery and well-being. Research shows that the level of post-discharge outreach directly impacts attendance at aftercare appointments, which are crucial for continued progress.

Without any outreach, attendance at follow-up appointments ranges from only 28%–32%.

With at least one outreach attempt—even if unsuccessful—attendance rises significantly to 42%–47%.

When a successful connection is made with the individual after discharge, attendance increases further to 47%–53%.

These numbers clearly demonstrate that outreach makes a measurable difference. Every call, message, or in-person connection is an opportunity to encourage engagement in ongoing care, helping individuals stay connected to the resources and support they need to thrive.

By making follow-up a standard practice, we can improve outcomes, strengthen relationships, and show those we serve that their recovery journey matters—long after they leave our care.

Behavioral Options Healthcare. (Year, Month Day). The power of follow-up care: Why outreach matters [BHOptions presentation].